Hostile UK Ltd will despatch your order within one working day of it being placed subject to stock levels. If there is going to be a delay for any reason we will let you know. All quoted delivery times are based on standard working days i.e. Mon - Fri (excluding public holidays etc).
Royal Mail First Class - Allow 2 -4 working days: £2.95 (Within the UK)
For delivery enquiries outside the UK please e-mail basecamp@keepithostile.com
It's not a problem, if you are not completely satisfied with your purchase it can be exchanged or the cost of the item(s) refunded. All purchases are covered by a 14 day exchange or refund guarantee. Basically if you don't like it, or you need to swap it please follow the process below.
Please e-mail returns@keepithostile.com to request a Returns Number. In all return correspondence please indicate your Order ID, the items you wish to return, and let us know if you would like an exchange or refund. This returns number must be clearly marked on the outside of the package sent back to us. No return will be accepted without this number marked clearly on the outside of the package. You can return your order, to the address below, within 14 days of the date you receive your order. Returns older than 14 days will not be accepted, unless agreed by Hostile UK Ltd in advance. You will be responsible for the item or items until they reach us. For your own protection, we suggest you use a secure delivery method, which requires a signature upon delivery.
Products must be returned in their original condition including tags & packaging. If goods are not returned in the condition in which you received them we reserve the right to refuse such returns.
We will refund you any money you have paid us for the product(s) being returned, or provide you with a same cost alternative if required. The original postage cost is not refundable under normal circumstances. All you pay for is the return postage of the goods. If you return an item to us that is faulty, or a problem order of any kind, we will also pay for the cost of the return postage.
Hostile UK Ltd - (Enter Return Number) 1 Redstone Manor Redhill Surrey RH1 4BS UK For Return enquiries please e-mail returns@keepithostile.com
